At Coastal Gifts and Home we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

This Privacy Policy, together with our Terms Of Use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We update this Policy from time to time so please do review this Policy regularly.

SECTION 1 - INFORMATION WE COLLECT

In operating our website we may collect and process the following data about you:

1. Details of your visit to our website and the resources that you access, including, but not limited to, your computer’s internet protocol (IP) address, your browser, your operating system, traffic data, location data, weblogs, page navigation, mouse movements, mouse clicks and other communication data.
2. Information that you provide by filling in forms on our website, such as when you register for information or request to receive a newsletter.
3. Personal information you give us such as your name, address and email address as part of the buying and selling process when you purchase something from our store.
4. Information provided to us when you communicate with us for any reason.

SECTION 2 – WHAT WE DO WITH YOUR INFORMATION

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
2. To meet our contractual commitments to you.
3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

SECTION 3 - CONSENT

How do you get my consent?

1. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
2. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

SECTION 4 - STORING YOUR PERSONAL DATA

1. We may transfer data that we collect from you to locations outside of Australian Economic Area for processing and storing. Also, it may be processed by staff operating outside the Australian Economic Area who works for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
2. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

SECTION 5 – DISCLOSURE

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

1. Where we sell any or all of our business and/or our assets to a third party.
2. Where we are legally required to disclose your information or if you violate our Terms of Use.
3. To assist fraud protection and minimise credit risk. 

SECTION 6 - SHOPIFY

Our store is hosted on Shopify Inc, located in the United States. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 7 - PAYMENT

If you choose a direct payment gateway to complete your purchase such as Paypal, then Paypal may store your credit card data.  Paypal have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We recommend that you read Paypal’s Privacy Statement here so you can understand the manner in which your personal information will be handled by them.

SECTION 8 - LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites as we have no control over them and encourage you to read their privacy policies.

SECTION 9 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 10 - COOKIES

We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

SECTION 11 - ACCESS TO INFORMATION

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of $45.00 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 13 - QUESTIONS AND CONTACT INFORMATION

If you would like to: withdraw your consent for us to contact you, access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our The Privacy Officer at sales@coastalgiftsandhome.com.au or by mail at:

Coastal Gifts and Home

PO Box 5042

Victoria Point, Qld. 4165

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